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Brussels Airport

Brussels Airport, June 2024

“This is the best geotracking I have worked with. We saw a great effect in sales on the advertised products. Some customers would never have come to our store if they hadn’t used the intelligent airport trolleys. They were very happy and found it easy to use.”

Svend Hansen, Branch Manager, Elkjøp Travel at Oslo Airport

For every 1% increase in passenger satisfaction, non-aeronautical revenue increases by 1.5%.*

Our intelligent airport trolleys are passengers' personal digital assistants displaying an interactive map, flight updates and exclusive promotions for a unique shopping experience in airports and malls. Never before has passenger satisfaction reached comparable cruising heights!

*ACI (Airports Council International)'s 2016 worldwide survey, based on responses from 500.000 passengers at 300 airports of different sizes.

OUR CONCEPT

At IntelligentTrackSystems (ITS), we have worked hard to develop the most innovative intelligent airport trolleys with wayfinding and shopping features – designed to boost passengers' experience and concessions' sales. Our solution is based on five core features available through the trolleys' interactive touchscreen tablets.

IPS, map &

wayfinding

Intelligent airport trolley screen with airport map

Flight info &

notifications

Intelligent airport trolley tablet showing flight information

Advertising

platform

Intelligent airport trolley screen displaying promotions for retailers, shops, F&B concessions

Data collection & heatmaps

Example of heatmap among the data collected by the intelligent airport trolleys

Passenger

surveys

An intelligent airport trolley used to conduct surveys

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Airport trolley data &
user survey results

+30%

avg. increase of a trolley users' duty-free shopping basket size
40%
of trolley users say
an ad made them
buy something
89%
of trolley users
say they would use
one again
72%
of trolley users
travel for leisure
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